Frequently Asked Questions
At Webster Lake Veterinary Hospital, we’re here to make your experience simple, clear, and worry-free. Browse our most frequently asked questions below to find quick answers about appointments, payments, services, and more.
Webster Lake Veterinary Hospital FAQs
How do I book an appointment?
Appointments can be requested through our app or via phone call. For urgent or same day sick appointments, please call us directly so we can assist you as quickly as possible.
Do you offer emergency services?
We handle some urgent care cases during our regular business hours. For after-hours emergencies, we refer to emergency clinics.
What should I bring to my pet’s first appointment?
Please bring any previous medical records, a list of current medications or supplements, a fecal sample, and your pet’s most recent vaccination history. You’re also welcome to bring your pet’s favorite treat or toy for comfort!
Do you accept pet insurance?
Yes! While we do not process insurance claims directly, we’re happy to provide the documentation you need to file with your provider. Learn more on our Payment Options page.
Is payment due at the time of service?
Yes, we require payment when services are rendered. We accept cash, checks, debit cards, credit cards (Visa, Mastercard, Discover), and CareCredit. Visit our Payment Options page for more details.
Do you offer spay/neuter or other routine surgeries?
Yes, we provide a full range of surgical services, including spay and neuter procedures. You can learn more about our surgical offerings on our Surgery page.
What if my pet needs advanced diagnostics?
Our clinic is equipped with digital radiology, ultrasound, and in-house lab testing to ensure fast and accurate diagnostics. Visit our Radiology or Ultrasound pages to learn more.